Rommer Privacy Policy

Last updated: 21st November 2025

Rommer Design (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, interact with our marketing, or subscribe to SMS updates.

By using our website or providing your information, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information that you voluntarily provide to us, as well as information automatically collected through your device when you browse our site.

Information you provide directly

• Name
• Email address
• Phone number
• Billing and shipping information
• Order details
• Account information
• SMS and email marketing consent preferences
• Any information you submit through forms, surveys, customer service inquiries, giveaways, or pop-ups

Information collected automatically

When you browse our site, we may collect:

• Device information (IP address, browser type, operating system)
• Pages viewed, time spent on the site, and click activity
• Items viewed, added to cart, and purchased
• Cookies and tracking technologies that help us understand how you interact with our website
  

2. How We Use Your Information

We use your personal information to:

• Process and fulfil orders
• Provide customer support
• Send order updates and transactional messages
• Improve website functionality and user experience
• Send marketing emails and SMS (with your consent)
• Run promotions, giveaways, and surveys
• Analyse website activity and improve performance
• Personalise content and product recommendations
  

3. SMS Marketing & Compliance

If you opt in to receive text messages from Rommer, the following terms apply:

SMS Consent & Data Use

When you provide your phone number for SMS marketing, you give us permission to send:

• Promotional messages
• Product updates
• Restock alerts
• Abandoned cart reminders
• Order confirmations and shipping notifications
• Early access offers and launch announcements
  

Your phone number and SMS marketing consent will only be used for purposes directly related to delivering our SMS program.

We do not share, sell, or disclose your SMS opt-in data or consent status to any third parties for their marketing purposes.

SMS Abandoned Cart Disclosure

If you opt in to SMS marketing or enter your phone number during checkout, our website may use cookies or similar technologies to detect when:

• You place items in your cart, and
• Leave the site without completing your purchase
  

In this case, we may send you a text message reminding you about your abandoned cart, provided you have given SMS consent.

This data is captured using standard website tracking tools (such as cookies, sessions, pixels, and Shopify- or Klaviyo-based analytics).

Third-Party SMS Service Providers

We use trusted service providers (such as Klaviyo) to deliver our SMS messages.

These providers process your phone number and message data solely for the purpose of facilitating our SMS program.

They do not sell or use this information for any unrelated purposes.

Location Data

Rommer does not intentionally collect precise location data through SMS or location-based services.

If location details are shared through your device via standard analytics tools (e.g., general region or country), it is used only to:

• Deliver correct shipping options
• Improve website performance
• Send region-appropriate messaging (e.g., delivery cutoffs)

We do not use location tracking to target SMS messages unless explicitly stated and consented to in the future.

How to Opt Out of SMS

You can opt out at any time by replying STOP to any text message we send.

You may also contact us at hello@rommerdesign.com to request removal.

4. Data Sharing & Disclosure

We may share your information with:

• Service providers such as payment processors, SMS/email platforms (including Klaviyo), shipping providers, and website hosting partners
• Professional advisers such as auditors or legal counsel
• Platforms necessary to operate our business (Shopify, analytics tools, etc.)

We do not sell personal information, including SMS consent data, and we do not share

SMS opt-ins with unaffiliated third parties.

Any data sharing required to operate the business is strictly controlled and governed by confidentiality agreements.

5. Cookies & Tracking Technologies

Our site uses cookies, pixels, and scripts to understand browsing behaviour, personalise your experience, and improve performance.

These may track:

• Pages visited
• Products viewed
• Cart activity
• Source of your visit (ads, social media, etc.)
  

You can disable cookies in your browser settings, but some features may not function properly.

6. Data Security

We take reasonable technical and administrative measures to protect the information we collect.

However, no method of online transmission or storage is 100% secure.

We encourage you to use strong passwords and protect your account information.

7. Your Rights

Depending on your location, you may have rights to:

• Access your personal information
• Correct or update your information
• Request deletion
• Opt out of marketing emails or SMS
• Request a copy of your data

Email us at hello@rommerdesign.com for assistance.

8. Children's Privacy

Rommer does not knowingly collect personal information from children under 16.

If you believe a child has provided personal data, please contact us and we will remove it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The “Last updated” date will reflect the most recent change.

Continued use of our site after updates means you accept the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:

Rommer Design
Email: hello@rommerdesign.com
Website: www.rommerdesign.com