Refund policy

Rommer Returns Policy

At Rommer, we want you to love your order. If something isn’t quite right, our returns process is simple and stress-free.

Eligibility for Returns

  • Items must be returned within 30 days of delivery.
  • Products must be unused, unwashed, and in original packaging.
  • Sale items and gift cards are non-refundable.

How to Start a Return

We’ve made returns easy with our new self-serve returns portal:

  1. Log in to your Rommer account.
  2. Select the order you’d like to return.
  3. Follow the steps to submit your return request.
  4. Once approved, you’ll receive instructions for next steps.

Refunds & Exchanges

  • Refunds are processed to your original payment method once the return is received and inspected.
  • Shipping fees are non-refundable (unless the item is faulty).
  • Exchanges may be arranged through the self-serve returns portal, subject to stock availability.

Faulty or Damaged Items

If your order arrives faulty or damaged, please submit a return request via your account or contact our customer care team at hello@rommerdesign.com. We’ll organise a replacement or refund as quickly as possible.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is faulty.
We recommend using the provided return label for smooth processing.

Faults or Discrepancies

Please check over your order upon arrival and in the unlikely event you receive an item with a defect, please email us at hello@rommerdesign.com including a photo and brief description, within 5 days of delivery. Please note that products that are damaged as a result of incorrect use are not considered to be faulty. 

If you have received an item different than what you ordered, please contact us as soon as you receive your order.